Terms And Conditions
About Us
This web site is owned and operated by Val-U-Computers who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Topmode Consultants t/as Val-U-Computers
3 Tilia Court
Rackheath Industrial Estate
Norwich
NR13 6SX
Phone: 01603 722768
Fax: 0871 528 4583
Email: sales@val-u-computers.co.uk
VAT No: UK640 3009 85
Company number: 2834131
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order.
Payment Details
We accept the following forms of payment:
- Visa and Mastercard credit cards (these incur a 2% surcharge)
- Mastercard DEBIT, Visa Delta, Maestro and Electron debit cards (no surcharge)
- Personal and business cheques (please allow 10 working days clearance)
- Building Society cheques, bankers draft (require no clearance)
- Payment direct into our Co-operative bank account (details on request). Some BACS payments may
reach our account same day but will normally take 3 working days.
We would require advance notice of payments by cheque or payments into our bank so we can reserve stock and watch for payment.
WE DO NOT ACCEPT AMERICAN EXPRESS, WESTERN UNION OR ANY CARD REGISTERED OUTSIDE THE UK (APART FROM IRELAND, FRANCE AND SPAIN OR IF PRE-AGREED WITH SALES).
We conduct extensive fraud protection measures to protect both the genuine cardholder and us against loss and inconvenience.
Credit and debit card payments are not taken automatically on placing order. All the order does is securely capture the details and the card will be processed by our staff.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. If we receive two consecutive orders for the same item from the same customer we will assume it was a mistake and will only take payment for one order.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UK- All our products are despatched via Interlink Express/DPD courier or Post Office with insurance cover for any unlikely damage or loss. The courier will deliver next day after despatch Monday to Friday 8.00am to 5.00pm (except NI and some remote parts of the UK which is normally a 48 hour delivery). We cannot specify a time but you have the option of paying an extra fee to guaranteed delivery before 10am, 12pm or a Saturday morning.
You will receive an email giving you a 1 hour delivery slot on the morning of delivery.
The standard carriage cost added to the order in the shopping cart is for delivery to most parts of the UK. Some areas of the UK and Northern Ireland either incur more carriage cost or cannot be guaranteed next day delivery. We will advise you when this is the case.
Republic of Ireland/France/Spain - Delivery varies from 2 to 5 working days from despatch . You will have to use a credit/debit card registered to the delivery address or make payment direct into our bank account.
Delivery Schedule
We deliver your order as soon as possible. We will normally send your order to you in 4 business days (UK mainland).
Current delivery times are as follows:
CLICK ON DELIVERY AT TOP OF SCREEN FOR LATEST UPDATE.
Delays are likely if you choose a different delivery address to the cardholder address.
If you require urgent delivery or someone is staying in to receive a delivery please email/telephone us. WE CANNOT GUARANTEE NEXT DAY DELIVERY UNLESS AGREED WITH US FIRST BY TELEPHONE/EMAIL.
Also if you require an exact day because someone is staying at home specially please call/email if you do not receive an email with a delivery date. There is a space for delivery instructions in the order details.
When we despatch your order you will receive an email from Interlink Express giving you a 1 hour slot when they expect to deliver it. This will be in an email sent to you early in the morning on the delivery date.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When an order is placed on our web site, credit/debit card details are encrypted on the using 128 bit encryption. We do not store any payment card details on computer. They are not held in clear text on any web site.
Val-U-Computers now complies with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of 12 requirements designed to secure and protect customer payment data which include:
- building and maintaining a secure network
- protecting cardholder data
- implement strong access control measures
Val-U-Computer's environmental policy
Val-U-Computers recycles everything it can to avoid unnecessary waste:
- If possible, laptop external parts are resprayed rather than disposed of.
- Where practicable, all cardboard boxes and packaging material received is reused for orders
- Any cardboard which cannot be reused is recycled
- Paper is reused and then shredded for packaging material
- We try our utmost to repair every faulty laptop and if we can't repair it reuse or sell the majority of parts
- We test "dead" batteries 2 or 3 times before disposing of them safely
- Pallets are recycled
- We reuse packaging material from other businesses.
WEEE "Waste Electrical and Electronic Equipment"
What is WEEE?
- The Waste Electrical and Electronic Equipment Regulations (2006 No. 3289) (WEEE) is a new UK legislation designed to address the environmental impact of waste electrical and electronic equipment
- These regulations have been put in place to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection
- Both Val-U-Computers and our customers can assist in recycling waste electrical and electronic equipment
- Our customers have an important role to play in helping us to recycle as we cannot recycle it unless you return it
- Val-U-Computers will undertake their responsibility as both a Producer and a Distributor to dispose of these goods in line with European legislation
- Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled
How do I know if my product is covered?
Click here for weee logo
- If the symbol shown here is found on any of your goods, it means that the product is covered by the WEEE Regulations
- Please click here (PDF 68kb) for more details of products that are included in the WEEE Directive
How do I recycle my old products?
- It means that you can return waste electrical equipment to Val-U-Computers when you are purchasing a new product from us under our distributer obligations*
- When you have finished with a WEEE product, please do not put in your domestic waste bin, as it will not be recycled
- Please contact us at weeerecycling@val-u-computers.co.uk to arrange for a recycling address label to be posted to you. You will not have to pay the delivery cost to us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
- Please quote your Val-U-Computers/cheaplaptopparts product order number and describe the item that is to be recycled
- Please carefully package any item to be returned to avoid transit damage
- We will then deal with the waste product in an environmentally responsible manner, at no cost to you
*It has to be like for like (e.g. a power adaptor for a power adaptor).
Waste Battery takeback
As a distributor of batteries Val-U-Computers complies with the Waste Batteries and Accumulators Regulations.
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our trading address in Norwich in person (please do not post). Alternatively, you can find your local waste portable battery recyling facility atwww.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.
End-users may find stores in their local area more accessible.
Val-U-Computers and cheaplaptopparts are trading names of Topmode Consultants Ltd. which is registered as a producer under the Waste Electrical and Electronic Equipment Directive (2002/96/EC) with registration Number:WEE/CJ1333XT.
Guarantee
We guarantee your satisfaction. All of our used products come with a 14 day no quibble money back guarantee excluding delivery charges (which is a minimum of £15 even if we offered free delivery on purchase).
If you wish to return your purchase please let us know by phone, email or fax and return in original packing with insurance to cover your purchase against loss or damage (see the returns section of our contacts page). YOU WILL NEED A RETURNS NUMBER BEFORE RETURNING YOUR LAPTOP OR PART. We require some time to check the product but will refund your payment (minus carriage) ASAP and no later than 14 days after receipt of the returned product. This guarantee does not affect your statutory rights. Please allow a few days for the refund to be processed by the banking system and to appear in your account.
Most laptop/netbooks have a 6 month return to base warranty (excl. battery).
Some refurbished laptops will have the remainder of the manufacturer warranty.
Extended warranties are available on most laptops.
You are responsible for the cost of returning the laptop under warranty and for any damage or loss incurred during it's return (unless you have a collect and return warranty). We can arrange a collection by courier for a charge of £19. You will still responsible for the secure packing of the laptop.
If you return a computer under warranty and there is no hardware fault we reserve the right to charge a 15% handling fee. This warranty does not affect your statutory rights.
Reaching Us
If you need to reach us, please email us on sales@val-u-computers.co.uk, alternatively, you can call on 01603 722768 (International +44 <phone without first zero>) or fax us on 0871 528 4583 (10p per minute) or write to us at 3 Tilia Court, Rackheath Industrial Estate, Norwich, NR13 6SX.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
- how you found our web site
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us . If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should email us.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We do use cookies.
Val-U-Computers is committed to providing it's customers with the highest quality products. However there may be rare occasions where the product may be identified as being faulty, defective or not compatible with the original request and on these exceptional occasions, and in line with our commitment to quality, our customer returns procedure has been implemented.
Conditions:
All products sold are on a Return To Base (RTB) basis unless otherwise agreed in writing before completion of sales transaction.
Products may only be returned once in receipt of our prior written or verbal consent. This is regardless of whether the product is faulty, damaged or incorrectly supplied.
Product returned without permission may be refused.
All permissions to return products will be authorised by the issuing of a Customer Returns Number (CRN). This number is to be clearly identified on the outside of the returned item(s) and is to be referenced to in all communications.
Customer Returns Numbers are valid for FOURTEEN days after issue date. Any item(s) returned after this date may be refused as invalid claims.
Val-U-Computers reserve the right to levy charges for restocking and / or handling and / or administration and / or shipping where the returned item is deemed by Val-U-Computers to be correctly supplied and free from defect.
Procedure:
Faulty Products If you would like to return a product because it is faulty please contact our support line on 01603 721982 to speak to an engineer first to establish whether the product needs to be returned. Opening hours are Monday to Friday 9.00am to 4.30pm (excl. bank holidays). Once you have confirmation from an engineer that the laptop is faulty please send an email to returns@val-u-computers.co.uk with your name, address, order number or invoice number and problem.
Refund required under 14 day money back warranty
Please send an email to returns@val-u-computers.co.uk with your name, address, order number or invoice number and reason for return.
- We will either contact you to discuss the return request further or send you an email with a Customer Returns Number, which should be put on the box containing the product being returned. - It is typical for us to request you to return the product(s) at your cost, however, at our discretion we may arrange collection. Normally we will collect laptops which are faulty within the first 14 days of arrival. - In ALL incidences it is important to clearly identify the Customer Return Number (CRN) on the returned product(s) documentation. Please note that this must NOT be written onto the packaging in a way that will permanently cause degradation to that packaging. Product(s) shall be returned in the packaging in which they were originally delivered, complete with any accessories, licenses, manuals etc. If it cannot be returned in the original packaging you are responsible for ensuring that the product is properly secured and packaged. The product should be fully surrounded by bubble wrap, polystyrene, foam or other packaging material and put in a sturdy, double walled box. Packing laptops in just a jiffy bag, laptop bag or putting any item in a box that is not properly padded or too loosely packed is insufficient. - Unless we arrange collection you are responsible for insuring the returned product against loss or damage. We recommend using a courier such as Interlink Express or Special Delivery (Post Office). We can arrange collection if you wish, at a cost of £19 inc VAT. - Replacement product(s) will only be issued, in advance of the return of the original product(s), at the discretion of the Sales Manager. - Providing you comply with this procedure in full we will process your return through our internal system with the minimum of delay. We will advise you at the appropriate stage as to the status / resolution of the returned item. FAILURE TO COMPLY WITH THIS PROCEDURE WILL RESULT IN DELAYS AND POSSIBLE REJECTION OF CLAIMS.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms
We accept the following forms of payment:
- Visa and Mastercard credit cards (these incur a 2% surcharge)
- Mastercard DEBIT, Visa Delta, Maestro and Electron debit cards (no surcharge)
- Personal and business cheques (please allow 10 working days clearance)
- Building Society cheques, bankers draft (require no clearance)
- Payment direct into our Co-operative bank account (details on request). Some BACS payments may
reach our account same day but will normally take 3 working days.
We would require advance notice of payments by cheque or payments into our bank so we can reserve stock and watch for payment.
WE DO NOT ACCEPT AMERICAN EXPRESS, WESTERN UNION OR ANY CARD REGISTERED OUTSIDE THE UK (APART FROM IRELAND, FRANCE AND SPAIN OR IF PRE-AGREED WITH SALES).
We conduct extensive fraud protection measures to protect both the genuine cardholder and us against loss and inconvenience.
Credit and debit card payments are not taken automatically on placing order. All the order does is securely capture the details and the card will be processed by our staff.
